Hosted Telephony, Microsoft Teams & Unified Communications
Who delivers Microsoft Teams calling and hosted telephony across Ireland and the UK?
VEI Global is a certified Microsoft and Luware partner delivering Microsoft Teams calling, hosted telephony and managed contact-centre solutions across Ireland, the United Kingdom and mainland Europe. From our headquarters in Clane, Co. Kildare and our office in Manchester, we move organisations off legacy phone systems and onto cloud voice, with full ownership of the journey: number porting, calling-model design, Teams and Luware configuration, contact-centre build, compliance recording, and 24/7 ongoing management under one engineering team.
What makes VEI different from other UC and Teams providers?
Plenty of resellers can sell you Teams licences. What sets VEI apart is the voice engineering behind them. We are a telecommunications company first, so we design, build and run the calling layer, not just the licensing. Our own engineers carry the Microsoft and Luware certifications, and that managed capability is the difference between a phone system that technically works and one your business can actually rely on.
Three capabilities carry that difference:
- Microsoft Teams voice engineering. We design and operate enterprise calling on Teams across all three Microsoft models, Direct Routing, Operator Connect and Calling Plans, including session border controllers, number porting, call-flow and auto-attendant design, and resilience.
- Luware managed contact centre. For teams that need more than basic calling, we build and run Luware as a Teams-native contact centre: skill-based routing, custom workflows, real-time reporting and supervisor dashboards, all inside the Teams client your people already use. It is a Microsoft “Extended” contact centre built on Azure, using the Microsoft Graph API so the media stream stays in your Teams tenant.
- Compliance call recording. For regulated environments we deploy and manage Luware Recording for Teams: full PCI financial compliance, secure retention and surveillance of voice and electronic communications, running on your own Azure storage with industry-standard encryption.
The outcome is a unified-communications platform that is designed, deployed and then actively managed by the same accountable team, under one contract.
End to End Call Recording
PCI pause/resume
Flexible configurable retention period
SSL encrypted admin portal
Ability to tag call recordings with reference
Which calling and unified-communications platforms does VEI work with?
Our primary unified-communications platform is Microsoft Teams Phone, and we add PSTN calling to Teams through whichever model fits the customer:
- Direct Routing for full control, number portability and least-cost routing through our own SIP trunks (VEIsipcall), connected to your Teams environment with no need to procure your own Session Border Controller. An existing SBC can be connected by SIP trunk if you prefer.
- Operator Connect for a managed carrier relationship inside the Teams admin centre.
- Microsoft Calling Plans where an all-Microsoft commercial model is preferred.
On top of Teams we deliver Luware for contact-centre (CCaaS) and compliance call recording (RaaS). We also provide a resilient, cloud-based hosted telephony platform in ISO 27001 certified data centres, with per-user monthly pricing, unlimited concurrent outbound calls and encrypted communications, and we support Cisco unified communications for customers extending an existing estate before refresh. We provision SIP trunks and numbering across Ireland, the UK and mainland Europe so the customer gets one contract and one accountable engineering team across the full voice stack.
What does a VEI Unified Communications deployment include?
Every UC engagement runs through six standard phases:
- Discovery and number audit. Existing telephony mapped: lines, numbers, PBX, call flows, contact-centre queues, recording obligations and pain points. Output is a written current-state report and a target-state calling design.
- Design and calling model. Teams Phone calling model chosen (Direct Routing, Operator Connect or Calling Plans), SBC and resilience design, dial plan, auto-attendant and call-flow design, contact-centre and recording requirements scoped.
- Number porting and provisioning. Numbers ported with minimal-disruption cutover windows agreed in advance, SIP trunks provisioned, Teams Phone and licensing set up against your tenant.
- Teams and Luware configuration. Call queues, auto-attendants, dial plans and policies built; Luware contact centre configured with skill-based routing, custom workflows and dashboards where required, including standard connectors to CRM, ERP and ticketing tools through Power Automate.
- Compliance recording and security. Luware Recording deployed where regulated; retention, tagging and access policies set against your compliance requirements; voice security and SBC hardening applied.
- 24/7 monitoring and ongoing management. Call quality, SBC health and tenant changes monitored from our NOC with proactive alerting, change management and SLA-bound incident response, backed by our 24/7 support helpdesk.
The same workflow runs for single-site offices, multi-site retail and hospitality estates, healthcare groups, government bodies and contact-centre operations.
How does VEI handle multi-site UC rollouts and ongoing management?
Multi-site voice migrations have three failure modes and we run them all from one engineering team to neutralise each one.
Phased porting. We sequence number porting and cutover site by site so the next location goes live only after the previous one is stable. Each cutover window is agreed with the site manager, runs outside business hours where required, and has a tested fallback if anything goes wrong.
Standardised calling design. Every site gets the same dial plan logic, naming convention, auto-attendant pattern and policy set, so day-2 support, fault diagnosis and engineer hand-offs work the same way at every location. We document the build standard and hand it over at the end of the engagement.
Single point of accountability. Teams call-quality dashboards, SBC health and Luware reporting give one view across the whole estate. Our NOC monitors it 24/7 with proactive alerting on call quality, trunk health and configuration drift. Tickets flow into the customer’s chosen ITSM platform or to a dedicated VEI inbox.
VEI supports customer operations in over 100 countries from our Clane HQ and Manchester office, with voice and unified-communications platforms managed across Ireland, the United Kingdom and mainland Europe for public and private-sector organisations, from a 50-seat contact centre to an international multi-site financial services operation.
